Bookings Overview
Learn how to create, manage, and track reservations in Basefloor.
Bookings
Basefloor's booking system manages the full lifecycle of a reservation — from initial inquiry to check-out. This page walks through every stage.
Booking Lifecycle
| Status | Meaning |
|---|---|
| Confirmed | Booking is accepted and room is reserved |
| Checked In | Guest has arrived and room is occupied |
| Checked Out | Guest has left; room is released |
| Cancelled | Booking was cancelled before check-in |
| No-Show | Guest did not arrive by check-in deadline |
Creating a Booking
- Go to Bookings → New Booking
- Select the Property
- Choose the Check-in and Check-out dates
- The system shows available rooms for those dates — select one
- Search for an existing Guest or create a new guest profile
- Set the Number of Guests
- Apply any Special Requests (e.g., early check-in, extra bed)
- Review the Total Price (auto-calculated based on nightly rate × nights)
- Click Confirm Booking
You can also drag directly on the Availability Calendar to create a booking for a specific room and date range.
Availability Calendar
The Availability Calendar provides a visual grid of all rooms across time. It shows:
- Booked nights (colored blocks)
- Available nights (empty cells)
- Check-in / check-out indicators
- Guest name on each booking block
Use the property and date filters to navigate across different timeframes.
Modifying a Booking
To modify an existing booking:
- Open the booking from the Bookings list or by clicking it on the calendar
- Edit the relevant fields (dates, room, guest count)
- If the new dates affect pricing, you will see the updated total
- Click Update Booking
Changing dates may conflict with other bookings. Basefloor will alert you if the new dates are unavailable.
Check-In Process
When a guest arrives:
- Find their booking using the Search bar or the Today's Arrivals view
- Verify their identity
- Click Check In
- The room status changes to Occupied automatically
Check-Out Process
When a guest is leaving:
- Locate the booking via Today's Departures or search
- Review any charges (minibar, room service, damage, etc.)
- Click Check Out
- Room status changes to Cleaning; housekeeping is notified
Cancellations
To cancel a booking:
- Open the booking
- Click Cancel Booking
- Select the cancellation reason
- If a refund applies, record the refund amount
Cancelled bookings are retained in the system for audit and reporting purposes.
No-Shows
If a guest does not arrive by the agreed time, front desk staff can mark the booking as No-Show. The room becomes available again and the booking is archived.